Diversity & Inclusion Workshops

Navigating LGBT+ Diversity and Inclusion in the Tourism Industry Workshop

The global LGBT+ travel market is valued at more than US$200B annually. Canadian destinations are well positioned to grow their share of this market.  But in order to be successful, destinations and operators must ensure that LGBT+ customers feel welcome, accepted and are served in a way that exceeds their expectations and accommodates their needs.

Through funding for this project, the Government of Canada is committed to supporting Canada’s tourism industry in becoming LGBT+ market-ready and in promoting Canada’s destinations and tourism products to the LGBT+ travel market internationally.

To support these efforts, CGLCC’s Navigating LGBT+ Diversity and Inclusion in the Tourism Industry helps tourism-based businesses learn about LGBT+ inclusion and how to effectively understand, value, and serve LGBT+ customers and employees.  The workshop includes both an online module, Introduction to LGBT+ Diversity and Inclusion (self-paced), and a four-hour workshop webinar.

The workshop includes:

  • Provides an introduction to terms and definitions regarding the diversity of LGBT+ and an opportunity to ask questions.
  • Discusses the impact of homophobia, transphobia, and heterosexism in the workplace.
  • Discusses why safe space is important and what it looks like.
  • Reviews the bottom line, specifically the internal and external benefits of LGBT+ inclusive space.
  • Introduces new strategies when interacting with LGBT+ employees and customers.
  • Provides an opportunity to put new concepts and learning into practice.
  • Gives staff an opportunity to brainstorm ways to create LGBT+ inclusive spaces both proactively and reactively.

*Workshops are currently being scheduled in all regions. Please check back regularly for updated information.

**Note: if you don’t see a date or time that works for your group, please contact to arrange for a custom workshop.