Are You Ready to Access the LGBT+ Travel Market?
The global LGBT+ travel market is valued at US$200B annually. Become an LGBT+ inclusive tourism operator, and start attracting more of this market!
Providing customer satisfaction goes beyond offering products and services of value. Destinations and operators also have to ensure that LGBT+ customers feel welcome and accepted, and are served in a way that exceeds their expectations.
LGBT+ customers are critically aware of where they spend their tourism dollars. They buy from businesses that demonstrate progressive policies and practices toward LGBT+ customers and employees.
By providing LGBT+ inclusion training, you are not only demonstrating your commitment to the LGBT+ market, you are also creating a positive and inviting environment for all of your staff.
LGBT+ Inclusion Training
CGLCC offers LGBT+ Inclusion Training specifically for the tourism industry. It includes both an online module and a four-hour in-person workshop. This training helps tourism-based businesses learn about LGBT+ inclusion and how to effectively understand, value, and serve LGBT+ customers and employees.
The online training focuses on LGBT+ inclusion in the workplace, including federal and jurisdictional legislation, and is a precursor to the workshop.
The workshop, which is interactive and includes a take-away workbook, includes the following:
- Provides an introduction to terms and definitions regarding the diversity of LGBT+;
- Discusses the impact of homophobia, transphobia, and heterosexism in the workplace;
- Discusses why safe space is important and what it looks like;
- Reviews the bottom line, specifically the internal and external benefits of LGBT+ inclusive space;
- Introduces new strategies when interacting with LGBT+ employees and customers;
- Provides an opportunity to put new concepts and learning into practice;
- Gives staff an opportunity to brainstorm ways to create LGBT+ inclusive spaces both proactively and reactively;
- Links training to provincial and federal policies and legislation.
Who Should Attend?
This program was developed for application at all levels of an organization: senior executives, managers, human resources, customer service representatives, front-line staff and various other employee groups within your organization.
CGLCC’s LGBT+ Inclusion Training for the Tourism Industry will set the groundwork for a personal and organizational action plan to create an LGBT+ inclusive organization.
Special Offer – Sign Up Now
In partnership with Tourism HR Canada (THRC) and the Government of Canada, CGLCC will be conducting a series of LGBT+ Inclusion Training sessions for the tourism industry in March. These sessions are open to anybody in the tourism industry interested in serving the LGBT+ traveller.
The sessions are offered at no charge (regular $234.95).
To register for any of the sessions, please click on the Time in your preferred location. You will be redirected to the Registration site.
For more information, call 1-866-300-7556 or email email@example.com.
|Quebec City||March 4, 2019||8:00am – 12:00pm||French|
|March 4, 2019||1:00 – 5:00 pm||French|
|Comox Valley||March 4, 2019||1:00 – 5:00 pm||English|
|Victoria||March 5, 2019||1:00 – 5:00 pm||English|
|Winnipeg||March 5, 2019||1:00 – 5:00 pm||English|
|March 6, 2019||8:00am – 12:00pm||English|
|Fredericton||March 5, 2019||8:00am – 12:00pm||French|
|March 5, 2019||1:00 – 5:00 pm||English|
|Halifax||March 6, 2019||1:00 – 5:00 pm||English|
|March 7, 2019||8:00am – 12:00pm||English|
|Saskatoon||March 7, 2019||1:00 – 5:00 pm||English|
|March 8, 2019||8:00am – 12:00pm||English|
|Yellowknife||March 12, 2019||8:00am – 12:00pm||English|
|Kelowna||March 13, 2019||1:00 – 5:00 pm||English|
|Windsor||March 18, 2019||1:00 – 5:00 pm||English|
|March 19, 2019||8:00am – 12:00pm||English|