Are You Ready to Access the LGBT+ Travel Market?

The global LGBT+ travel market is valued at US$200B annually. Become an LGBT+ inclusive tourism operator, and start attracting more of this market!

Providing customer satisfaction goes beyond offering products and services of value. Destinations and operators also have to ensure that LGBT+ customers feel welcome and accepted, and are served in a way that exceeds their expectations.

LGBT+ customers are critically aware of where they spend their tourism dollars. They buy from businesses that demonstrate progressive policies and practices toward LGBT+ customers and employees.

By providing LGBT+ inclusion training, you are not only demonstrating your commitment to the LGBT+ market, you are also creating a positive and inviting environment for all of your staff.

LGBT+ Inclusion Training

CGLCC offers LGBT+ Inclusion Training specifically for the tourism industry. It includes both an online module and a four-hour in-person workshop.  This training helps tourism-based businesses learn about LGBT+ inclusion and how to effectively understand, value, and serve LGBT+ customers and employees.

The online training focuses on LGBT+ inclusion in the workplace, including federal and jurisdictional legislation, and is a precursor to the workshop.

The workshop, which is interactive and includes a take-away workbook, includes the following:

  • Provides an introduction to terms and definitions regarding the diversity of LGBT+;
  • Discusses the impact of homophobia, transphobia, and heterosexism in the workplace;
  • Discusses why safe space is important and what it looks like;
  • Reviews the bottom line, specifically the internal and external benefits of LGBT+ inclusive space;
  • Introduces new strategies when interacting with LGBT+ employees and customers;
  • Provides an opportunity to put new concepts and learning into practice;
  • Gives staff an opportunity to brainstorm ways to create LGBT+ inclusive spaces both proactively and reactively;
  • Links training to provincial and federal policies and legislation.

Who Should Attend?

This program was developed for application at all levels of an organization: senior executives, managers, human resources, customer service representatives, front-line staff and various other employee groups within your organization. 

CGLCC’s LGBT+ Inclusion Training for the Tourism Industry will set the groundwork for a personal and organizational action plan to create an LGBT+ inclusive organization.

Special Offer – Sign Up Now


In partnership with Tourism HR Canada (THRC) and the Government of Canada, CGLCC will be conducting a series of LGBT+ Inclusion Training sessions for the tourism industry in March. These sessions are open to anybody in the tourism industry interested in serving the LGBT+ traveller.

The sessions are offered at no charge (regular $234.95). 

To register for any of the sessions, please click on the Time in your preferred location.  You will be redirected to the Registration site.

For more information, call 1-866-300-7556 or email

Location Date Time Language
Quebec City March 4, 2019 8:00am – 12:00pm French
  March 4, 2019 1:00 – 5:00 pm French
Comox Valley March 4, 2019 1:00 – 5:00 pm English
Victoria March 5, 2019 1:00 – 5:00 pm English
Winnipeg March 5, 2019 1:00 – 5:00 pm English
  March 6, 2019 8:00am – 12:00pm English
Fredericton March 5, 2019 8:00am – 12:00pm French
  March 5, 2019 1:00 – 5:00 pm English
Halifax March 6, 2019 1:00 – 5:00 pm English
  March 7, 2019 8:00am – 12:00pm English
Saskatoon March 7, 2019 1:00 – 5:00 pm English
  March 8, 2019 8:00am – 12:00pm English
Yellowknife March 12, 2019 8:00am – 12:00pm English
Kelowna March 13, 2019 1:00 – 5:00 pm English
Windsor March 18, 2019 1:00 – 5:00 pm English
  March 19, 2019 8:00am – 12:00pm English



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