When:
March 25, 2020 @ 12:00 pm – 4:00 pm
2020-03-25T12:00:00-04:00
2020-03-25T16:00:00-04:00
Where:
Homewood Suites Hamilton
40 Bay St S
Hamilton
Cost:
Free
The CGLCC, with funding support from the Government of Canada and in partnership with Tourism HR Canada, is pleased to announce we will be offering LGBT+ Inclusion Training for tourism industry stakeholders in the Hamilton area.
 
LGBT+ INCLUSION TRAINING FOR TOURISM STAKEHOLDERS:
2-STEP TRAINING PROGRAM

1. Online training module (to be completed before workshop)

2. In-Person workshop
:
– Wednesday, March 25 – 12:00-4:00pm

Program Overview:

Providing customer satisfaction goes beyond offering products and services of value. Destinations and operators also have to ensure that LGBT+ customers feel welcome and accepted, and are served in a way that exceeds their expectations. From a business perspective, LGBT+ customers are critically aware of where they spend their tourism dollars. They buy from businesses that demonstrate progressive policies and practices toward LGBT+ customers and employees. By providing LGBT+ inclusion training, you are not only demonstrating your commitment to the LGBT+ market, you are also creating a positive and inviting environment for all of your staff.

Registration Info:
The complimentary registration includes both an online module and a four-hour in-person workshop. This training helps tourism-based businesses learn about LGBT+ inclusion and how to effectively understand, value, and serve LGBT+ customers and employees. Here are the instructions to register:
• When participants click on a link below, they will be asked to Login or Create an Account.  
• Once their account is created,  they are taken to a dashboard with two courses listed.  
• The first is their online portion – there is a link to enter and begin taking the course.  
• The second listing is confirmation that they are registered for the in-person workshop.


REGISTER FOR THE ONLINE TRAINING AND HAMILTON WORKSHOP:
> Wednesday, March 25 – 12:00-4:00pm

Capacity: 

15 participants

Venue:
Homewood Suites Hamilton, 40 Bay St S
On site self parking

Questions?
If you have any questions please contact Leah McCormack, Tourism Project Coordinator, at tourism@cglcc.ca.